Legal

Privacy Policy

Last updated: January 15, 2026

At Flash Charge (a venture of Automation Gallery Pvt Ltd), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EV charging services, mobile application, and website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

  • Personal Information: Name, email address, phone number, and billing information when you create an account or make a payment.
  • Vehicle Information: EV make, model, and charging preferences to optimize your charging experience.
  • Usage Data: Charging history, station preferences, and app usage patterns to improve our services.
  • Location Data: GPS data when you use our station locator feature (with your permission).
  • Device Information: Device type, operating system, and app version for technical support purposes.

How We Use Your Information

  • Provide, maintain, and improve our EV charging services.
  • Process transactions and send related billing information.
  • Send you technical notices, updates, and support messages.
  • Respond to your comments, questions, and customer service requests.
  • Monitor and analyze trends, usage, and activities to improve our platform.
  • Personalize your experience and provide content relevant to your interests.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.

Information Security

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
  • Secure Storage: Personal data is stored in secure, access-controlled environments.
  • Access Controls: Only authorized personnel have access to personal information, bound by confidentiality obligations.
  • Regular Audits: We conduct regular security assessments and penetration testing.
  • Incident Response: We have procedures in place to handle any suspected data breach promptly and transparently.

Your Rights and Choices

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Opt-Out: You can opt out of marketing communications at any time via email preferences.
  • Account Deletion: You can delete your account through app settings or by contacting us directly.

Cookies and Tracking

  • We use cookies and similar tracking technologies to remember your preferences and settings.
  • We use analytics cookies to understand how you use our services and improve our platform.
  • We use session cookies to maintain your login state during a browsing session.
  • You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Third-Party Services

  • Service Providers: Companies that help us operate our business (payment processors, cloud hosting, analytics).
  • Legal Requirements: When required by law or to protect our rights and the safety of our users.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice.
  • With Your Consent: When you have given us explicit permission to share your information.
  • We do not sell your personal information to third parties for their marketing purposes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.